Forum Discussion

tonytubman1's avatar
tonytubman1
Just joined
21 days ago

OFNL at CT18

Hi Team, 

You are listed as an OFNL provider, but on your website it states the service isn't available at CT18 7US 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    Although VM has an agreement to use OFNL's duct network, this doesn't mean using all of it. What VM is doing is to run fibre in OFNL's ducts which happen to be close to VM's network.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    You might have a wait to get VM. Folkestone is on the VM legacy DOCSIS HFC network, which is only available in the town itself. The rest of East Kent is scheduled for NexFibre FTTP build 2025/2027, which will carry VM services. 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi again tonytubman1 

    I don't work for VM so can't arrange anything for you.

    You can recognise VM Staff as they have an infinity icon next to their name along with the title Forum Team as per the screenshot at the bottom of this message.

    I've moved your post to the QuickStart set up and connections forum which is where help for new installs/new builds are picked up by forum staff.

    Looking up that full address on the royalmail site shows it's a new build so you would need to speak with the New Build Team (their contact details will be shown via the link in my other post)

     

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi tonytubman1 

    Is this a new build?

    According to https://www.doogal.co.uk/AdministrativeAreas?district=E07000112&page=3 the postcode CT18 7US doesn't exist. 

    And according to https://www.royalmail.com/find-a-postcode  there is only one address at that postcode.  If your address matches that shown in the royal mail checker then you need to ask VM to add it to their database and send out a spotter.

    Have a chat with the sales team on 0800 183 6408 regarding the postcode if it needs adding to the database.

    You might also need to contact the New Build Team.

    https://www.virginmedia.com/broadband/network-expansion 

    • tonytubman1's avatar
      tonytubman1
      Just joined

      Hi Team, 

       

      Yes is it 23?

      that is our property, can you arrange a spotter as we wish to take up an offer with you?

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi tonytubman1 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

        In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Thank you for your support newapollo, nodrogd and Roger_Gooner 👍

        Regards,
        Daniel