Exact mirror of my experience in the last 24 hours!
The slot I selected in the sign up process then changed to a date 3 weeks later in the email I received after completing the order.
I queried it by calling within a couple of hours and the woman who answered was the rudest agent I have ever dealt with, continually speaking over me and not believing the information I had in the screenshots.
The contract arrived yesterday evening with the well into the future date, disappointed.
I had an online chat today regarding the pre-install work as I have a specific requirement regarding the outside box location to be told, at 1300, the work was scheduled for today (22 hours after my order) and I would get a call 2 hours before the team arrived.
In my newly created account there was an option to bring the main installation date forward, that did not work, so I called again and must have been connected to the twin brother of yesterday's lady.
I did manage to get the date moved 4 days.
As it was then getting dark I asked what was happening with today's pre-install to be told that was only provisional and I had been incorrectly advised earlier and it could happen any time between now and the actual installation date.
I also queried why my account showed incorrect first bill information to be told "everything in your account is provisional until the installation is completed".
I am now filled with dread as to what happens next, seriously thinking of cancelling due to this abysmal level of communication and attitude of the agents.
To be continued.....
