Forum Discussion

Swinola's avatar
Swinola
Joining in
8 months ago

New splitter cable

Hi all, I’m looking to get a longer splitter cable but not sure how to go about it. Any ideas? 
nodrogd's avatar
nodrogd
Very Insightful Person
8 months ago

The longest cable you can get pre-made is 3 metres. This is a replacement for the 1 metre cable in the standard kit (not an add-on to it). Anything longer will require a technician visit. This is because 1) Virgin use specialised cable that prevents interference from entering the network & 2) increasing the length of cable affects the signal levels at your property. Adjusting these involves opening the street cabinet & making alterations. As callouts like this are not fault related VM charges £25 per visit.

You can either call faults via the usual telephone numbers to arrange this, or wait here a few days for a response from the Forum Team to arrange.

Swinola's avatar
Swinola
Joining in
8 months ago

Thank you. Hopefully someone from the team will get in touch on here  

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    8 months ago

    Hi Swinola
    Thanks for your post and welcome back to our community.

    We can send 5M, 10M or 15M coax cables.

    Is that the type of cable you're requesting?

    Please pop back to us when you can.   

     


     

    • Swinola's avatar
      Swinola
      Joining in
      7 months ago

      Hi Vikki_M 

      thanks for the response. Yes that’s the cable I need, I’m looking at getting a 10m replacement.  
      thanks