New Install of VM 5x Hub not working
Hi, I was meant to switch from BT to VM yesterday for Broadband. However, things didn't go according to plan and I've been left with a hub where the white light has been pulsing away for 24hrs now. I've restarted the hub many times (including cold starts where it has been physically unplugged from the power) and performed hard resets. I can access the hub via WiFi although there is no access to the Internet from there. Would it be best to chase the resolution of this through the Customer Services number or through the original installer via the number he called me on?
I'm finally up and running now. The fault was eventually escalated to the networks team and 15 minutes after my 7th call to Customer Services, the solid white light on the router appeared. I was a full 9 days without any service, so it'll be interesting to see if any automatic compensation comes my way.