I have the same issue, just installed the Hub5 and the wifi pods does not work.
Hi
I am left very frustrated that after 4 calls to VM I am still without a working pod. I even upgraded to hub 5 to get WiFi guarantee lol.
Every call results in getting put on hold then same questions around lights flashing etc. Does nobody add notes to my account so that follow up calls can progress towards a solution?
Black wifi pod sat next to router and just pulses white. Tried all the same things people here have tried and nothing works. Have now raised a complaint.
When I ask if pod is registered to my account it gets glossed over. Nobody investigates that.
Today was last straw 30 mins chat then put on hold then cut off. Thought maybe would get a call back but agent prob thought her lucky day and just moved on to next call.
Connect app unhelpful also.
Customer since blueyonder days and considering a new ISP if I am honest.
Thanks for the update. Glad to hear the issue is now resolved. Do you require any more as you can have up to 3 maximum?
Not sure how many devices you have connected to the WIFI, but if you have say more than 20 it's worth getting another Pod sent out?
Gareth_L
