New Customer - New House - Help!?!
Hi all, I'm moving out and into a new house. I don't have an account (it was previously with my Wife). I am looking to move into a new house within the next couple of weeks. I'm just wondering what...
Forum Discussion
Do you mean there is a working VM installation/customer in your new home at the moment? Or do you mean your new home already has a VM cable in place but it is not in use? Each option might have its different advantages/disadvantages/possible outcomes.
If there is a VM connection of some kind at the property you should be eligible for a 'Quick Start' kit where VM sends you the equipment, you plug it in and hopefully off you go.
In any event, you should make some preparations for a backup plan to keep you online during your home move (such as a data SIM on a rolling monthly contract, additional data for any existing phone plan etc. etc.). That way, if any kind of problem crops up with your new installation you should still be able to get online while you wait for your VM connection to go live.
Thanks for the response @goslow
The house I'm purchasing (and hopefully move into in the next 14 days or so) has a 1Gb Virgin service already in place.
So, as a new customer to virgin, how would I go about purchasing the service now, for a property I'm not yet moved into 🙂
If there is a working service in your new home at the moment then you have the reassurance that the VM cable is in working order (rather than finding a cable that has been out of use for years and is untested).
The problem you might run into may be to do with how/when/if the existing customer's account closes. There are regular topics on here where the new customer moves in but the connection for the old customer is still going through its 30 day disconnection notice period. VM doesn't have the two customers logged at the same address so the new service can't start until the old one has closed. This can sometimes involve a delay while VM goes through a 'gone away' process with the former customer to close the account.
That is why you should have some backup options in place and ready to go. Are you in contact with the present occupiers to find out when their VM account disconnection date is?
Other than that, you would place your order for your new service, VM would send you the kit, you plug it in and you should be connected.
Again though, worth having the backup option ready as there are occasional topics on here about equipment going AWOL with the legendary Yodel delivery service.
Sometimes one of the VM forum team offers to look into these kinds of queries (they usually reply here within a few days) or they may just tell you to phone the VM sales line.
Thanks again,
Again though, just to confirm, I'll have to wait before I'm in in order to place the order?
