Forum Discussion

Peter0708's avatar
Peter0708
Joining in
3 years ago

New Build Virgin

Hi I have called over the last week or so to try and sort my broadband. I have a new build house that has a virgin box outside and it is definitely serviceable. Nowhere does it say my address on the...
new build
  • Christy_D's avatar
    Christy_D
    3 years ago

    Good evening, 

    Thanks for reaching out to us and welcome to the forum!

    Sorry to hear that your address is still missing from our database. I can certainly look into this for you to try and find out when the address is due to go live for you. I'll pop over a private message to take some details and we'll go from there if that's ok?

    Thanks,

    Christy

Brandyman's avatar
Brandyman
Tuning in
8 months ago

Hi

I am having a similar problem with a new build property that we are due to move into in a couple of weeks time.  Would you be able to look into it please?

Ashleigh_C's avatar
Ashleigh_C
Forum Team
8 months ago

Hi there Brandyman 

Thank you so much for your post and welcome back to the community forums, it's great to have you.

Are you able to elaborate on what you need help with regarding the new build and we will be happy to help?

  • Brandyman's avatar
    Brandyman
    Tuning in
    8 months ago

    Hi Ashleigh

    We are shortly moving into a new build development (June) and I’m assured by the builders (David Wilson Homes) that both the estate and the individual properties have been cabled for virgin. Indeed there is a virgin termination box on the outside of our new home with cabling appearing to run to it from the road.

    Even though some of the occupied properties on the estate have got Virgin Media, the Virgin website says services not available at our new address. I raised with the New Homes Team and was told that someone was going to site 3 weeks ago to check.  Despite E Mailing them, I cannot get an update.

    Can you find out what is happening please?

     

     

     

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    8 months ago

    Hey Brandyman, thank you for reaching out and I am sorry to hear this.

    Sometimes only a few houses may be ready for an install and not all, but the network team will be looking at this.

    Has it been over 14 working days, they work from working days you see.

    If it has let us know and we will look at sending another request off.