Need connections covered with box

Hi 

Wondering if anyone from Virgin themselves can help please? I live in house converted to 3 flats and our one of the connections aren't covered at all so exposed to the elements. One set of connections are covered but another set on another side of wall aren't covered although a virgin technician said he weather proofed it. However I feel it definitely needs to be covered. Can we get help to have this arranged please? My neighbour recently had virgin broadband installed and this was when one set of connections was just weatherproofed as he didn't have a box to cover it. How can I get this arranged please asap as with autumn and winter coming the rain and water could effect the connections