badoit
2 months agoDialled in
My tale of woe
My tale of woe 1. On the 17th of December, I got a text from Virginmedia offering me 1 Gbps internet for £3 extra. It contained a link. On the 18th I followed the link and completed the process incl...
Hi, Stephen_L
For some reason, Gmail puts the forum reply notifications into Spam, so it was some time before I saw this. I can confirm that an engineer called on 31 Dec and found that the Superhub 5 that I was sent was faulty, He had a spare with him, he also replaced up the co-axial cable end connector for good measure. I am getting 950 to 1000 mbps on Internet speed tests. All is now good. I am very impressed with the way this has been turned around.
Your internet was down for 2 days or more? Then ask for compensation as detailed under their scheme. If your hub3 could not be reactivated and the hub5 sent was faulty, take a look here:
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
I'm not a compo warrior, it was back after 2 days, I got a new router, nor need to make a big fuss. All's well that ends well.