My tale of woe
My tale of woe 1. On the 17th of December, I got a text from Virginmedia offering me 1 Gbps internet for £3 extra. It contained a link. On the 18th I followed the link and completed the process incl...
Forum Discussion
Hello badoit,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account and your connection. I can see that you have spoken to the team since you last posted. Has everything now been resolved to your satisfaction?
Kind Regards,
Steven_L
Hi, Stephen_L
For some reason, Gmail puts the forum reply notifications into Spam, so it was some time before I saw this. I can confirm that an engineer called on 31 Dec and found that the Superhub 5 that I was sent was faulty, He had a spare with him, he also replaced up the co-axial cable end connector for good measure. I am getting 950 to 1000 mbps on Internet speed tests. All is now good. I am very impressed with the way this has been turned around.
Your internet was down for 2 days or more? Then ask for compensation as detailed under their scheme. If your hub3 could not be reactivated and the hub5 sent was faulty, take a look here:
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
I'm not a compo warrior, it was back after 2 days, I got a new router, nor need to make a big fuss. All's well that ends well.
Glad to hear this.
Thank you for the update if you need anything in the near future you know where to find us.
Have a great weekend.
