Update: Internet is still down. They said it would be back up 1pm yesterday, i have just called again and now they are saying it will be back 6:30pm today... Somehow i highly doubt that.
This is NOT giving good first impressions as a new customer.
Hello SmurfSam
Thanks for posting and welcome to the community. We are very sorry to hear of any service issues and agree it's not the ideal start. We have been able to do some checks due to the Forum information provided and can see you are impacted by an area fault. F011563113 - this is the ticket reference. The estimated fix date is today at 5pm. We are sorry it's taking longer than expected to resolve. This is due to damage caused to fibre cables.
