Forum Discussion

Jwilduk's avatar
Jwilduk
Joining in
2 days ago

moving abroad

A few days ago I signed up for M500 over the phone. I explained to the customer service agent that we are planning to move abroad within 9-12 months so would like to sign up to a monthly rolling contract. He said, don't worry about it - if we can't serve you at your new address you will be let out of your 2 year contract anyway. I said great, and signed up. 

Since this, I've done some googling and checked on this forum, and it seems that in fact this is not the case. Would somebody kindly confirm, because if so then I was definitly miss-sold a product and could have faced a substantial charge at the end. 

3 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Yes, I understand that it’s only if you are moving to a UK address that is not service by VM. 

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team

    Hi Jwilduk thanks for posting and welcome to our community.

    Sorry to hear of any confusing information during the sales process. And sorry for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R