Forum Discussion

kylecairns's avatar
kylecairns
Joining in
11 months ago
Solved

Moved to new flat -- fibre services available on ground floor but not second?

I'm keen to continue my services with Virgin but the system says my new address on the 2nd floor doesn't have fibre broadband available. My neighbour who lives on the ground floor has full access and...
  • jpeg1's avatar
    jpeg1
    11 months ago

    As @legacy1 says, VM installers won't work outside above the first floor.

    Your best bet is to check with the landlord or managing agent whether a cable can be run internally from the ground floor. There might be a cable duct where the cable can be pulled. 

nodrogd's avatar
nodrogd
Very Insightful Person
11 months ago

As there are no properly ducted internals in a communal area this may cause issues with health & safety (eg. The local authority or fire service may not approve of it on inspection). It would also likely require a legal wayleave agreement with the landlord. I think you are likely to have an uphill battle with this. Virgin is not covered by any kind of Universal Service Obligation, so can refuse to service a property without any comeback from the regulator.