Move cable entry point
Very similar to many other requests on this forum: Our house is undergoing large renovations. I need a new white box (the builders have removed that by accident when removing a wall) and would need t...
Forum Discussion
I managed to get the white box moved a few weeks ago. The engineer didn't leave a 'white virgin coax cable' though to connect the Hub to the White Box. I've purchased a coax cable myself, but my speeds are terrible. I was wondering if you mail a Virgin Coax cable?
Hey Snowdog123 Thanks for reaching out to us on the Virgin Media forums. 👋🏼
I'm sorry to hear about the issues with the speeds you are having. 😢
Are you able to send an image of your home setup and the Virgin Media hub so we can analyse this from our end?
Let us know and we'll be able to assist further.
Kind regards,
Ilyas.
