London NW6 Broadband issue
Can anyone at VM confirm there is a broadband issue in London NW6? text updates are saying engineer is on site, then engineer is on their way and now a fix date and time of November 27th at 8pm. t...
Forum Discussion
I have been without broadband since Sunday afternoon. Every update text I receive just seems to change from fix date to fix date - I even got a message saying the problem has been fixed. Now the latest update I receive both by text and logging i to status page is a fix date of December 3rd. This is for a supposed outage in the London NW6 area. One minute engineers are on the way, the next they are onsite, then back to on their way again.
I have had countless calls to the outsourced customer service, and they don’t seem to have a clue what is going on. I really start g to think this is a fault at my end and exclusive to my home, and not some problem in the area. I have never been without service for 4 days before, let alone for another potential week.
can someone, anyone from VM let me. Now what exactly is going on?
