Forum Discussion

martyp's avatar
martyp
Fibre optic
2 months ago

Leave positive feedback for agent?

Hi, I had positive help from an agent on webchat but unfortunately the bot put me onto another agent and the feedback was for them then. I felt bad I didn't leave feedback for the first person I sp...
  • Sabrina_B's avatar
    Sabrina_B
    2 months ago

    Hi martyp 👋.

    Thanks for reaching out to us, so glad to hear you have had a positive experience with us, we can certainly pass on your gratitude to the agent who helped you. I will drop you a private message to get some details from you.

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

Sabrina_B's avatar
Sabrina_B
Forum Team
2 months ago

Hi martyp 👋.

Thanks for reaching out to us, so glad to hear you have had a positive experience with us, we can certainly pass on your gratitude to the agent who helped you. I will drop you a private message to get some details from you.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina