Forum Discussion
If you ordered self-install without checking you had an internal socket then the issue is partly down to you.
Do you have an VM brown box on an external wall?
If so, where does the outgoing cable from that box go?
It is not unheard of that once a customer ditches VM they remove the internal wiring, cut the cable and decorate over the end, however when a new occupant orders it will still show the property as having a connection in the past, hence the ability to order self-install.
We moved into the property yesterday. Previous sellers confirmed last week that the wall socket was there but when we got into the house it was not a Virgin socket.
Also the kit wasn't delivered so even if the socket was there the house would still not be protected.
So no... it's not partly down to me at all.
- Matthew_ML2 months agoForum Team
Hey CM2023, thank you for reaching out and a warm welcome to the community, I am sorry to hear about this install issues.
I can see you've spoke to the team about this, did they manage to help at all?
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