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mcissac1's avatar
mcissac1
Joining in
2 years ago
Solved

intermittent signal EH15

Hi, having issues with frequent signal drop outs, affecting both laptops and phones, and causing our work VPNs to drop out and video calls to freeze. When I look at service status for our postcode i...
  • Adduxi's avatar
    Adduxi
    2 years ago

     Your realspeed shows 136 to your Hub, but only 16 to your device, so you will need to check this, as the Hub is getting full speed both up and down. (125 Tier?)

    Okay, the BQM looks not too bad.  There are too many T3 timeouts on the Upstream channel 1, and too many PostRS errors on the Downstream.  Normally this might indicate noise on the circuit and will need a VM tech to investigate and fix. 

    All you can do is check all the connections from the Hub to the outside box are at least "finger" tight and not corroded.  If you wait here a couple of days a VM Mod should pick this up and discuss with you.

Adduxi's avatar
Adduxi
Very Insightful Person
2 years ago

 Your realspeed shows 136 to your Hub, but only 16 to your device, so you will need to check this, as the Hub is getting full speed both up and down. (125 Tier?)

Okay, the BQM looks not too bad.  There are too many T3 timeouts on the Upstream channel 1, and too many PostRS errors on the Downstream.  Normally this might indicate noise on the circuit and will need a VM tech to investigate and fix. 

All you can do is check all the connections from the Hub to the outside box are at least "finger" tight and not corroded.  If you wait here a couple of days a VM Mod should pick this up and discuss with you.