Forum Discussion
Your Hub has lost its connection to the VM network, Have you checked for faults on 0800 561 0061 ?
Knew I'd miss something out of my post haha!
As a suggestion from other posts, yes I rang the automated line to check for area faults etc. but this returned no fault in the area - my parents live facing who are on Virgin with no issue.
The automated online checker simply state it cannot connect to my hub.
- Cardiffman2822 months agoTrouble shooter
Have you double checked all the cables and connections?
- jpeg12 months agoAlessandro Volta
You could check that the connections to the Hub are secure. Failing that you will have to wait for the technician visit.
You will be entitled to compensation.
- WhaleTrain2 months agoOn our wavelength
Thanks for the reply - this was sadly my worry.
Both power and the coax are secured nicely to the hub as is the coax from the wall.
- Daniel_Et2 months agoForum Team
Hi WhaleTrain, thank you for your posts.
We're sorry to hear about the issues you've been having 😔
In order to discuss this matter with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Thank you for your support jpeg1 and Cardiffman282 👍
Regards,
Daniel