Forum Discussion
jpeg1
2 months agoAlessandro Volta
Your Hub has lost its connection to the VM network, Have you checked for faults on 0800 561 0061 ?
- WhaleTrain2 months agoOn our wavelength
Knew I'd miss something out of my post haha!
As a suggestion from other posts, yes I rang the automated line to check for area faults etc. but this returned no fault in the area - my parents live facing who are on Virgin with no issue.
The automated online checker simply state it cannot connect to my hub.
- Cardiffman2822 months agoTrouble shooter
Have you double checked all the cables and connections?
- jpeg12 months agoAlessandro Volta
You could check that the connections to the Hub are secure. Failing that you will have to wait for the technician visit.
You will be entitled to compensation.
- WhaleTrain2 months agoOn our wavelength
Thanks for the reply - this was sadly my worry.
Both power and the coax are secured nicely to the hub as is the coax from the wall.