Forum Discussion

HR3's avatar
HR3
Joining in
3 months ago

How do I give feedback to a Virgin Media engineer who installed our broadband

Hi, 

We had an engineer come to visit us on Saturday 27th September around 1.00pm - the technician's name and ID was 56618 MARK.

Mark was absolutely brilliant! My mum is a 71 year old elderly lady and Mark was very polite, patient, kind, charming and took his time to ensure he set up the broadband fitting and cable exactly as mum wanted it. This cable was fitted from the front of the house and through the porch and hallway and into the back room whilst causing the least amount of damage as possible. 

Once the cable was set up he took the time to help us change the wifi password and test everything to make sure it was working despite having to travel to multiple clients afterwards.

He really was brilliant! Please can you pass this feedback on, so that the due recognition and credit is given to him.

Thank you!

A very happy customer :) 

2 Replies

  • Alex_RM's avatar
    Alex_RM
    Forum Team (Retired)

    Hi HR3,

    Thanks for posting and welcome to our community 😊

    Glad to hear your mum has such a great start to joining us.

    So I can ensure the engineer and his manager receive the feed back, I've popped you over a private message to get a few more details from you. 

    Alex_Rm

    • HR3's avatar
      HR3
      Joining in

      Thanks Alex, just replied to your message :)