The One Touch Switch must have been initiated because the day I signed up for Virgin I received a "sorry you are leaving us, your last day will be 14th November" from TT, which wasn't accurate as we werent even getting installed on Virgin until 2nd December at that stage! followed by a couple of missed calls from their retentions department. And today I got another "sorry you are leaving us" but only telling me about their offers to tempt me to stay, nothing to say "this is your leaving date". I assume with the newish OTS system it's up to Virgin to arrange the switch date and to keep TT informed. I'm worried if I ring them directly they will ask me to give 30 days notice or something, whereas I think if Virgin do it then that 30 days is waived?
