Forum Discussion

chayground's avatar
chayground
Tuning in
2 months ago

Had my Virgin Media install yesterday, all is well, but my old supplier (TalkTalk) kit is still active.

Hello, I had my Virgin fibre install moved a week earlier as they said they had a free appointment, so they came last night to do it (about 6.45pm!) But today the previous suppliers fibre box (TalkT...
RetiredATCO's avatar
RetiredATCO
Dialled in
2 months ago

I've just joined VM from TT.

Virgin used the "One Touch Switch" and TT were informed of the changeover date of 11th December.

I found TT had that date as I called regarding potential retention offers.

VM brought everything forward and I went live this morning, 26th November.

I check my TT account and it is now showing a provisional disconnection date of 29th November.

Suggest you log in to your TT account and see what it says.

  • chayground's avatar
    chayground
    Tuning in
    2 months ago

    Ok I'll have another look. I can't find a bit that mentions a disconnection date though.