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UPDATE: Contacted Avonline the external contractors responsible for any external groundwork - they advised no referral has been made to them in respect of our property, they have no record of our account or address. Everything Virgin has told us regarding them being the cause of the delay is false much like their lies about the local council.
A Virgin technician then visited the property today and advised that in 7 months no-one has even done a pre survey on our property that would lead to a referral for external work - meaning everything told to us regarding external contractors, hold ups from the council etc is simply not applicable on any level. He's unsure why we've been told this information, why that information is on our account or why there has been 12 cancellations for them to visit the property.
He observed that several neighbours have Virgin Media, their cables are clearly visible and even if there was a blockage a technician would be able to T off those cables to provide us with a connection. He could not explain how a neighbour could move into the building 6 months after us and get set up before us.
We have been left exasperated and nothing short of appalled that despite over 7 months of constant follow up contact, days of wasted annual leave, hours spent on hold to the pre installation team and customer service team. For us to exhaust their complaints process and for this not to come to light?
We are not set up and running yet but the technician advised he would 'schedule' the installation.
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