Forum Discussion
I was in the same boat. But today the outside installation has finally happened. I put a complaint in. Asked for a deadlock letter etc. something I did this morning also was contact SVELLA the sub contractors. I left them a message, voicemail and emailed them. Must of been my lucky day because they came out and managed to pre-pull the wires, without any digging!
I would find out off VM who the subcontracts are and reach out to them. Good luck 🤞🏻
- GC242 years agoTuning in
Thank you, glad to hear you're now up and running! Hopefully Virgin can supply this information so we can attempt to make contact with the sub contractors - just find it bizarre that they say they can't.
Thank you again
- Joseph_B2 years agoForum Team (Retired)
Hey GC24,
Welcome to the Community forums and thanks for the post.
Firstly let me apologise that this has been ongoing for so long and you are still unsure on why this has been delayed for such time, I do want to help with this and look into getting this explained better for you and hopefully have the installation pushed through, with this I will need to confirm some information through via a private message which I will be sending to you now.
Joe- GC242 years agoTuning in
Hi Joe, no private message has been received?
- Orchard002 years agoTuning in
Exact same here, promised installation of 11Novemeber! Still waiting and constantly in contact with Svella! Honestly wish they would get their act together! Svella are literally 5mins away from me aswell!!!!!!!!!
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