Forum Discussion
The pre-installation and delivery team on 0800 052 1734 is supposed to be the point of contact. As you have already found out, however, they know little/nothing other than the next date showing on the screen in front of them. Often those dates are nothing more that a 'placeholder'. Seemingly it is the external cable contractor who controls the work and no one can get in touch with them as reported in many past topics on here.
Keep detailed records (with accompanying evidence of emails, texts etc.) as you go along to ensure you get the correct compensation for any delays
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Start investigating some backup connectivity while you wait for VM such as an unlimited data SIM on a rolling monthly contract
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