Errors, packet loss and drop outs
Hi all.
recently started having dropouts and packet loss during video calls. Checked the logs and looks like a number of issues (will post below). Please could someone advise?
Forum Discussion
3.1 Downstream channels
Channel ID
Locked Status
RxMER Data (dB)
PLC Power (dBmV)
Corrected errors (Active Profile)
Uncorrectable errors (Active Profile)
41
Locked
42
8.6
2085127743
163
Hi Matrix12,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with your internet connection. Our diagnostics on your home network and Hub have not found any issues that could account for the issues you've mentioned. We've run a check on the overall area and there are no open faults which could be affecting you either.
Both your upstream and downstream power and signal levels are within optimal range and your Hub is not showing any disconnections in the last month and is averaging a speed of 272.29mb.
The hub is showing that's it's been online for just over a month so it may be worth giving it a reboot to refresh things. Please do this and let us know if you continue to have issues.
Many thanks,
Hi. I have rebooted and still having issues?
Time
Priority
Description
12-01-2025 17:56:05
critical
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-01-2025 07:35:44
error
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-01-2025 08:25:34
critical
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-01-2025 05:15:09
notice
US profile assignment change. US Chan ID: 10; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-01-2025 04:11:21
notice
US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2025 23:35:00
critical
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2025 19:35:40
error
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-01-2025 19:51:22
critical
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
