Engineer installation needed but not informed
I am moving into my own property and have ordered Virgin Media broadband. I checked online the website and it said a self install kit was available so that’s what I booked. At no point did it say I c...
Forum Discussion
Ok so I have one of these, but can’t trace where it goes into the house. It goes under the external window and then in but there’s nothing the other side on the inside except a box where the electricity meter is and I can’t see any other cables 🤷🏼♀️
Sounds like could be cut off. This is a simple fix by home engineer. Probably better off with engineer visit as they can redo the connections in Brian box again and check power levels and SNR and fit an equaliser if required to attenuate a too strong signal properly.
Thanks, I’m hoping this is the case and isn’t something more complex that then needs someone else to come out. We’ve got an engineer coming Monday morning and have arranged to work from an acquaintance’s house until it’s sorted.
