Forum Discussion
RetiredATCO
2 months agoDialled in
The system may have identified that the address has had a previous VM connection and therefore assumed a self install would be possible and allowed you to order.
It certainly didn't offer me a self install option when I joined a month ago although VM has been in my street for 20 years, I needed the final connection from the pavement duct to my home in one appointment followed a few days later by a VM technician installation.
You may be lucky and if it has previously had a VM connection there should be a brown box on an external wall and a white internal box, both the the logo on them.
If there is no cabling or it has been cut you may need two appointments so don't bank on being up and running quickly.
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