Engineer exterior coaxial cable relocation
Hello, I've recently moved into a new property and the current location of the coaxial cable box is in my living room. Unfortunately I'm not able to directly connect my pc (in the office) to the rout...
Forum Discussion
Thanks, I have called up but their customer services are notoriously awful...
Hi Bettinaalison,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
This is certainly something we can booked in for you however it is worth noting in advance that the engineer may not be able to move the external cable. What they may need to do instead, is re-locate the hub to your office in which case they usually do this internally using coaxial cable. I can get the visit booked and then the engineer can talk through your options with you before the work is carried out.
I have sent you a direct message to allow us to get some details from you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,