Forum Discussion
newapollo
10 months agoVery Insightful Person
Hi ellamclean
VM only send out the QuickStart pack if the premises previously had VM.
The previous occupiers may have removed the VM box and cables. The internal boxes may have the NTL or Telewest insignia on instead of VM , if so they are names of the original cable telco's and should work.
There should be an external omnibox, often brown or gray, If there is then try tracing the cable/s from it to see if there is an actual internal connection point..
If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
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