Do I need a pre install?
Hello, I have an engineer installation booked for Monday. I was offered the self install option but there is no wires going into the omni box outside, would this need a pre install visit to be fixed ...
Forum Discussion
The engineer will attempt to connect you, or arrange for the cable to be re-pulled to the omni box as needed,
be aware snags with cable re-pulls can cause days / weeks or delay.
I'd get fixed and then not cancel the Openreach connection until the VM service has been installed and has been operating smoothly for at least a month.