Forum Discussion

Nickabs's avatar
Nickabs
Tuning in
2 months ago

Delivery Delays, Headaches + Feeling in the Dark

To summarise my own frustrating experience and echo that of some others on here: I originally placed my order 29th November. Taking my order and payment details was silky smooth, Virgin were very go...
  • jbrennand's avatar
    jbrennand
    2 months ago

    Try calling the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and change it to a "Tech install". 

    Tech will have all the kit in their van.

Jimbilldick's avatar
Jimbilldick
Joining in
2 months ago

Quick update for everyone following a customer service call with Virgin. This is really important! Apparently there has been a  “massive snow storm” in the UK that has affected “Yodel” warehouse since the 28th November. I’m now reassured that it really isn’t anything to do with Virgin………and Yodel are in the process of resolving the situation. There is honestly no reason to phone Virgin to chase any order because the poor CS team are being fed a load of BS to then give it to you. Peace and let’s hope we all get resolved by Christmas