Try calling the Pre-installation and delivery team on 0800 052 1734 open 8:00am to 9:00pm Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and change it to a "Tech install".
Tech will have all the kit in their van.
They have no equipment to send out as they had an incident at their distribution centre.
The equipment was either damaged or contaminated.
So they will not be able to send out quickstart kits or anything else again until they have new stock and the distribution centre is up and running again.
Their engineers would have had a limited amount of stock on hand to do installations , but that will run out very quickly.
There is no point in blaming or phoning Yodel as they are not receiving any packages from Virgin to deliver.
The Virgin phone support staff are in a major delay the customer as long as possible mode.
Dishing out delivery dates that will never arrive.
Nothing is going to arrive until the distribution center is up and running again.
Who knows how long that might take,,, Virgin probably does ,, but they will not tell you. 😂✌️
This is for sure the situation. I've been asking for a manager for over 80 minutes on the phone so far and keep getting put on hold and back into the normal customer service queue.
