Try calling the Pre-installation and delivery team on 0800 052 1734 open 8:00am to 9:00pm Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and change it to a "Tech install".
Tech will have all the kit in their van.
Try calling the Pre-installation and delivery team on 0800 052 1734 open 8:00am to 9:00pm Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and change it to a "Tech install".
Tech will have all the kit in their van.
I have the same problem as everyone here with 3 failed deliveries for a new install. It’s crazy with Yodel and extreme weather. Told them no way as we have received deliveries. Seems like something big has happened and VM have no contingencies.
Just phoned pre-install team and asked for a tech install. I have been told by Affan the advisor that the tech install team has finished for the day and they cannot book it !! I have been told by him that I will get a call and they have to change my order to tech install. I will not be best pleased if my TopCashback does not come through and if I am not compensated for this complete loss of service with Yodel saying their orders are with VM warehouse.
I wonder if they have had a breakdown with Yodel and no contingency delivery options and worst is VM fobbing is off wasting our time with no end delivery dates that can be given.
Terrible Service. I would like someone from the VM to take this as a formal complaint. A tech install to be organised right away before the end of the week or beginning of next week with a date at the earliest possible time as above. With how they will compensate for the loss of service against agreement.
