Forum Discussion

sarahw85's avatar
sarahw85
Tuning in
2 months ago

delays delays.. lie after lie

ordered vm to install on the 11th nov a few days after moving in..    this was  rescheduled from 11/11/2024 to 21/11/204 .. someone one came for pre pull work on 15th and said all is good to go..    ...
  • goslow's avatar
    goslow
    2 months ago

    Unfortunately, your description follows a routine pattern of bungling by VM which has been repeated many times over in past topics on here.

    Keep good records of all the failures, along with accompanying evidence, to ensure you are paid the correct compensation when your connection is finally working.

    https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

    Avoid being duped into any lesser 'goodwill' payments which VM agents might offer instead of the full compensation due under the auto compensation scheme.

sarahw85's avatar
sarahw85
Tuning in
2 months ago

VM UPDATE : 2 men just knocked door from  and I said the box is at the side of the house they checked and said it’s already been done it’s fine . i said yes someone came on the 15th to do it why am I still waiting ..I said can you please just press the button that says is done ?? he yes said sure and apologised. 

crossed wires in the office it seems! smh

Carley_S's avatar
Carley_S
Forum Team
2 months ago

Hi sarahw85 

Welcome to the community forums.

Sorry to hear that your installation has been delayed and the issues surrounding this. Though delays can happen we can assure you this isn't the level of service we aim to provide. 

In your latest update, you advised that the engineers had arrived and all was sorted externally for you. Please do keep us posted on how your internal installation goes and should you've any further issues, please do let us know on this thread and we can assist further should you need.