Delayed Installation
I just joined Virgin Media Broadband on Tuesday 6th of Feb and already really unhappy and frustrated VM customer service and it’s making me question my choice to choose Virgin Media Broadband!
...
Forum Discussion
Hi All,
This is getting beyond a joke now - 4 days to my delayed install from 21st Feb to 18th Mar, it has now been delayed again by 4 weeks again to 10th April!
How is someone meant to live like this?
I informed my wife is a vulnerable customer but this doesn’t mean a single thing to Virgin Media!
How appalling!
Can you look at this urgently please?!
Thanks for coming back to us K232F, I'm sorry the delays that you are experiencing in getting your services installed. I can see that you are in a private message conversation with one of my colleagues, if you could respond to my colleague's private message and they will be able to help further.
Kind Regards,
Steven_L
