Hi Daniel_Et, Thanks for answering my post, I do appreciate this, as any help I can get on this problem is very welcome.
Is it as simple as you say, that you can just ring up a pre-installation team and they will cancel the installation before it begins?
The reason I ask is because surely in the 3 letters that I have now written to the CEO Mr Lutz Shuler, two of which remain unanswered, he would have come up with this as a suggestion. The last letter was claiming Breach of Contract, and in that I said `why don’t we just agree this has gone wrong and both learn from the experience and agree to part ways, without me having to start any court proceedings and claiming consequential losses and other damages`, and that letter remains unanswered after the period I gave for a reply, as suggested by Trading Standards, passed this last week?
Also I have had two conversations with a man from VM`s Executive Office since 1/7 and he didn’t mention that I could just ring up a number and cancel the whole thing.
BTW a team came and ran a conduit under my garden on 7/6 and said “we’ve found a problem around here and further down the road that needs us to get a dig team back. They blamed the original installation team and said something needed `fixing`. That’s surely is a `technical problem` to do with cabling and not a `permissions problem` as various people from VM are now saying? Can I just mention here I worked in the electrical industry for 40 + years and understand these terms. On many occasions since then there have been dig teams in our road especially on 3/7 when they dug up outside numbers 33 and 45, (following a call the day previously with a gentleman from the Executive Office) did some work, filled in the holes and left. This is where you are saying the problem is. But on several occasions now in talking to VM people I’m being told you need `permissions` from someone to do work. First I was told by a visiting engineer on 18/6 that “we need permission from BT to enter their ducting” and then later in phone calls with VM staff “we need permission from the local authority”. It’s either one or the other; at least they could get their story straight. That’s a different problem a `permissions` problem and not what the pre-installation guys reported underground on 7/6. They were saying the “original dig team hadn’t done the work properly”. I am just sick and tired of all of the lies I’ve been told now since 1st June when you sent me an email boldly proclaiming `Were all moved in Steve, Our Lightning-fast broadband is now available on your street`, when it actually wasn’t then, and still isn’t to this day?
Is it definitely as simple as you say Daniel_Et that I just ring up this pre-installation number and they agree to part ways without any costs being incurred by either party?
I have made it clear in all my correspondence to VM`s CEO and to the Executive Office that I need my internet as my medical helpline, I can not now afford to wait for the 3rd installation date of 2/9, which I’m sure will again get cancelled the night before anyway. What VM have signed me up to is a `sometime-never` contract!!!!
Thank you once again Daniel_Et for your help on this, its very much appreciated. Cheers. Steve
