Thanks.
Despite asking for all this in writing, regarding the dongle, the representative once again failed to supply any written documentation.
It's all lies to get us off the phone.
After explaining that Virgin Media doesn't sell dongles, that you have no idea how much they cost, or how much I'm limited to in terms of data per month, they can't make that promise - she didn't seem to care.
I'm stunned to be honest.
Clearly operating with no regard for truth, clarity, or reason.
@jpeg1 and @-tony- have summed up the reality of how VM operates. The 6 week wait may be a minimum and may well be a lot longer so you should start making some other plans to get connected in the meantime.
VM tends to operate in and around urban areas so it is unusual that you have no corresonding mobile options whatsoever at your location. Are you in some remote rural location which has no mobile coverage or some other reason for no mobile signal?
If mobile is not an option then you should start looking at Openreach alternatives for an interim connection. The Openreach checker should tell you what kind of services you can get
https://www.openreach.com/fibre-broadband
although Openreach only provides the infrastructure to other service providers (not to individual domestic customers) so the checker would only tell you what kind of services you might be able to get from a residential provider.
