I have customer services with me now, who told me to buy a dongle from Virgin Media's website, and submit the bill to them for a maximum of £40
There are none on the website, and despite asking for this in writing, there's no evidence.
Call: 0800 052 1734, at 5:07pm GMT.
Sadly yours is a familiar story on here.
You should be eligible for compensation for the delay but keep detailed notes as you go along in a timeline format with accompanying evidence of comm's as VM frequently tries to dodge or reduce pay-outs
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
The VM dongle (when it has been mentioned here in the past) has been reported to be hard to come by and not very good speed/coverage.
Others in a similar situation have opted to get their own mobile data SIM on a monthly contract and a hotspot device (using a suitable provider that gives good coverage at your location)
Some have opted to get an Openreach connection installed on a rolling monthly contract until VM eventually installs. There is a higher upfront cost to the installation but you are committed only to a 30 days rolling contract. Now Broadband has been mentioned on here before by others in your situation but you need to do your own research and look at all options to see what is most suitable for you.
