I have customer services with me now, who told me to buy a dongle from Virgin Media's website, and submit the bill to them for a maximum of £40
There are none on the website, and despite asking for this in writing, there's no evidence.
Call: 0800 052 1734, at 5:07pm GMT.
Sadly yours is a familiar story on here.
You should be eligible for compensation for the delay but keep detailed notes as you go along in a timeline format with accompanying evidence of comm's as VM frequently tries to dodge or reduce pay-outs
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
The VM dongle (when it has been mentioned here in the past) has been reported to be hard to come by and not very good speed/coverage.
Others in a similar situation have opted to get their own mobile data SIM on a monthly contract and a hotspot device (using a suitable provider that gives good coverage at your location)
Some have opted to get an Openreach connection installed on a rolling monthly contract until VM eventually installs. There is a higher upfront cost to the installation but you are committed only to a 30 days rolling contract. Now Broadband has been mentioned on here before by others in your situation but you need to do your own research and look at all options to see what is most suitable for you.
Thanks.
Despite asking for all this in writing, regarding the dongle, the representative once again failed to supply any written documentation.
It's all lies to get us off the phone.
After explaining that Virgin Media doesn't sell dongles, that you have no idea how much they cost, or how much I'm limited to in terms of data per month, they can't make that promise - she didn't seem to care.
I'm stunned to be honest.
Clearly operating with no regard for truth, clarity, or reason.
@jpeg1 and @-tony- have summed up the reality of how VM operates. The 6 week wait may be a minimum and may well be a lot longer so you should start making some other plans to get connected in the meantime.
VM tends to operate in and around urban areas so it is unusual that you have no corresonding mobile options whatsoever at your location. Are you in some remote rural location which has no mobile coverage or some other reason for no mobile signal?
If mobile is not an option then you should start looking at Openreach alternatives for an interim connection. The Openreach checker should tell you what kind of services you can get
https://www.openreach.com/fibre-broadband
although Openreach only provides the infrastructure to other service providers (not to individual domestic customers) so the checker would only tell you what kind of services you might be able to get from a residential provider.
