Forum Discussion

BoltyXS's avatar
BoltyXS
Joining in
8 months ago

BB online order placed but now email saying address has existing active account.

Good Evening. Bought a new house and noticed there are existing cables for VM BB so placed an online order for BB. This was confirmed as being correct so while waiting for the self install kit to app...
David_Bn's avatar
David_Bn
Forum Team
8 months ago

Thanks for reaching out to us BoltyXS, and a very warm welcome to our Community Forums!

Sorry to hear of the difficulty faced when trying to obtain our services at your new property.

Check out the envelope in the top right hand corner for a private message from me, and I'll seek to assist you in progressing with this where possible.

Thanks,

David_Bn

BoltyXS's avatar
BoltyXS
Joining in
8 months ago

Thanks, 

Message sent