Forum Discussion

Pearldrum's avatar
Pearldrum
Joining in
3 months ago

Lowered credit agreement amount?

hi there I am on an essential tariff as I am disabled and cannot work, I receive benefits. Is it possible to have my crest agreement monthly bills reduced also? Currently paying £21.50 per month. My...
  • Tom_W1's avatar
    Tom_W1
    3 months ago

    Hi Pearldrum thanks for your post here in the Community - welcome!

    You have mentioned your credit agreement, are you referring to your mobile handset at all?

    Unfortunately, we don't have any policies in place to reduce these but if we've gone down the wrong path then please let us know.

    Many thanks

Tom_W1's avatar
Tom_W1
Forum Team
3 months ago

Hi Pearldrum thanks for your post here in the Community - welcome!

You have mentioned your credit agreement, are you referring to your mobile handset at all?

Unfortunately, we don't have any policies in place to reduce these but if we've gone down the wrong path then please let us know.

Many thanks