Forum Discussion

Willalycass's avatar
Willalycass
Joining in
3 months ago

Just realised I have been paying 2 monthly payments for over a year!!

Hi, I am having the same issue. I have no email/text correspondence with VM and as far as I am aware I have no account with them. I am unsure how long my device plan is and so I am unsure if i have b...
Willalycass's avatar
Willalycass
Joining in
3 months ago

Hi, yes I have tried following these steps but I cannot access my account- one that I am not even sure I have- if payment is still be taken by VM alongside O2 does this mean my device plan has not ended? 

John_GS's avatar
John_GS
Forum Team
3 months ago

Hi Willalycass 

Thanks for coming back to us - it depends if the handset loan was a different contract length than the SIM. 

We can help further via PM.