Forum Discussion

Willalycass's avatar
Willalycass
Joining in
3 months ago

Just realised I have been paying 2 monthly payments for over a year!!

Hi, I am having the same issue. I have no email/text correspondence with VM and as far as I am aware I have no account with them. I am unsure how long my device plan is and so I am unsure if i have b...
Zach_R's avatar
Zach_R
Forum Team
3 months ago

Hi Willalycass,

Thank you for your post and welcome to our community forums. We're here to help.

If there are still payments being made towards the handset then it would mean that there's still a remaining balance. As soon as the balance is cleared in full, the payments will cease. Have you followed the steps here to access and view the credit agreement?

Thanks,
 

Willalycass's avatar
Willalycass
Joining in
3 months ago

Hi, yes I have tried following these steps but I cannot access my account- one that I am not even sure I have- if payment is still be taken by VM alongside O2 does this mean my device plan has not ended? 

  • John_GS's avatar
    John_GS
    Forum Team
    3 months ago

    Hi Willalycass 

    Thanks for coming back to us - it depends if the handset loan was a different contract length than the SIM. 

    We can help further via PM.