Forum Discussion

Leemartin890's avatar
Leemartin890
Joining in
8 months ago

Claim under consumer law?

I am currently paying monthly for an iPad and contract, but the device has stopped working for no apparent reason. I have spoken with the manufacturer (Apple) who have sent me a supporting report, th...
SG2023's avatar
SG2023
Tuning in
5 months ago

Hello Tom,

I am still struggling to get resolution from Virgin on my iPad replacement.

On your behalf some one (Ash) has responded privately and the response is not very helpful.  Wondering what is the challenge here??

1. I have a active contract with Virgin and paying monthly direct debit for the devices I own.

2. The device is active but technically malfunctioning, display is not coming up.

3. Apple reviewed the device and said, as per consumer law, I must reach out to Virgin to get my replacement, as the device needs to be replace for the technical issue.

I believe, Virgin is obliged to adhere to consumer law and help me with the replacement.  Let me know if you need any more information to support a customer??

-SG2023

 

 

 

Robert_P's avatar
Robert_P
Forum Team
5 months ago

If you are in a Private Conversation with my colleague we would request you raise this there for further assistance. 

  • SG2023's avatar
    SG2023
    Tuning in
    5 months ago

    Hello Robert,

    Thank you for responding.  I appreciate you go through this thread and let me know what shall I do after what your colleague has to say, read below.

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     Ashleigh_C to SG2023 Saturday
    Re: Claim under consumer law?

    I am sorry but as stated the warranty is only valid for 1 year and as such we are not able to assist further with this. 

    Thank you, 

    Ash