wrong package
Hoping someone can help please, I signed up in September for the 54mg at £20 a month package, my budget is tight, Virgin say i am on the £59 per month package - I don't have that amount per month so...
Forum Discussion
Hi V-useless,
Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear that there appears to be a dispute with your bundle choice and the cost. If you meet the criteria, would one of our Essential Broadband bundles be of interest? It sounds like that's what you're referring to in your post.
If so, you would need to apply via this webpage as it can't be applied by any other team, ourselves included. You'd use the live chat there to provide your evidence, and you'll be told there and then if you meet the requirements to take it out.
Let us know how you get on.
Thanks,
I already sent my evidence for the essentials package but nobody can change it back to the original package i applied for thus providing the evidence for, your team have messed it all up and nobody is held accountable or helping resolve it, my only option is to cancel completely
Hi There,
I'm really sorry that you've had so many issues since joining us including the delay and the package, I will be more than happy to take a closer look into this for you, I have sent you an invite into a private chat, please click on the white envelope to accept.
Regards
Paul.
