Forum Discussion
Coll2000 wrote:I now has mega TV when I specifically only had and wanted the minimal tv package
VM currently have 2 tiers of TV packs. The base Mixit is broadly Freeview-equivalent and probably what you'd call the "minimal" package. Top-tier Mega has recently replaced Maxit and includes all non-premium channels.
I suspect you may have once been on either Mixit or its predecessor "Mix" which was a mid-tier bundle. As part of a clean-up of legacy packages, VM would have moved you to the nearest equivalent so as not to lose any service.
If you're not in a position to use the phone to call retentions, your best bet will be to use the WhatsApp "chat"-based means to negotiate with them instead. The new-customer card is a bit of an FAQ on these fora, you're not one so it probably won't achieve the result you're hoping for. Pricing up your combination of services from alternative suppliers and using that as leverage against VM, is a much better approach - and at worst, at least you're better prepared.
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