Forum Discussion
Thanks for your response. I understand the situation now, although the bills are extremely confusing. Nowhere does it say that you're billed 2 months in advance. And it also showed the £75 credit still in tact after £53 had been used. Clearer billing could have saved us both a lot of wasted time, not to mention how difficult it is to actually get in touch!
Thanks for the reply leruero on the VM forums.👋🏼
I'm sorry to hear about the confusion with the bill format.
I can imagine it may not make sense but that's why we're here to help.
In relation to contact, you may wish to try one of the following methods below:
Call: 150 from a Virgin Media Landline or 03454541111 from any other phone
Facebook: https://www.facebook.com/virginmedia/
WhatsApp: +447305 327 112
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
And we can help from there.
Kind regards,
Ilyas.
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