Forum Discussion

T_Bones's avatar
T_Bones
Tuning in
5 months ago

VM didn't cancel in cooling off period - AWFUL COMPLAINTS PROCESS NOT RESOLVED

I took out a TV package for an extra £5.50 per month but couldn't connect the equipment when it arrived. I called VM in the first 7 days of the 14 day cooling off period to cancel which they said the...
awful customer services
Board
complaint
contract breach
director
Alex_RM's avatar
Alex_RM
Forum Team
5 months ago

Hi T_Bones,

Thanks for posting and welcome to our community 😊

Sorry to hear there's been some confusion over your cancellation. So I can take a closer look at your complaint, I've popped you over a private message to get a few more details.

Alex_Rm

  • T_Bones's avatar
    T_Bones
    Tuning in
    5 months ago

    I have replied to you Alex, and to clarify from my perspective that there has been confusion. Just a flagrant disregard by VM towards your own Terms and Conditions and complete incompetence to act upon my requests, in accordance with your T&Cs. Followed by absolute confusion and incompetence by your Complaints Team.

    I look forward to hearing from you via the private message and please post the outcome in this open forum also.